WARRANTY FOREVER - FAQs

  1. What’s the catch?

    1. There is no catch; this program is provided to you at no charge. The only requirement is that you follow the customary maintenance outlined in your agreement and keep records of all customary maintenance performed. Maintenance records can easily be saved in the NAE/ NWAN Connect app. Look up your maintence schedule here: https://serviceinfo.harley-davidson.com/sip/vehicle/lookupForm

  2. What is the program limit of liability?

    1. The limit of liability is the NADA average retail value of the motorcycle at time of claim.

  3. What is covered by the program?

    1. The program provides coverage to the engine, transmission and drive assembly components listed in the agreement for as long as you own your motorcycle regardless of how long you own the vehicle and how many miles you drive.

  4. How do I make a claim if I have a breakdown?

    1. Contact the dealer where you purchased your motorcycle. They will handle it all from there! If you have any questions that you would like to ask us directly, you may call 1-800-810-8458 and speak with a claims specialist.

  5. Is there a deductible that I need to pay when making a claim?

    1. There is no deductible on the program. All parts and labor are covered 100%.

  6. Am I required to pay for the covered repairs and then wait to be reimbursed?

    1. No, you are not required to pay for covered repairs out of pocket. All repairs are paid via credit card by the program administrator. Please be sure, however, that all repairs are authorized prior to the repair being completed. Unauthorized repairs will not be covered.

  7. What if I need to be towed or need a rental car while my motorcycle is being repaired?

    1. owing and rental car coverage is not provided by your Warranty Forever® agreement. However, if you purchased an extended service contract, your contract will most likely provide that coverage for you.

  8. How do I know what maintenance is required to keep my Warranty Forever agreement in force?

    1. It is required that you maintain the motorcycle according to the terms and conditions outlined in your Warranty Forever® agreement. The motorcycle must have all customary maintenance completed at the selling dealer or a pre-authorized service facility.

  9. Why do I have to do all recommended services?

    1. Proper maintenance to any mechanical component is the best preventative measure in reducing future breakdowns. That is the reason we ask that you use these guidelines.

  10. Can I change my own oil?

    1. No. All services must be performed by a professional service facility. This is to ensure proper documentation, as well as the workmanship of the services performed on your motorcycle. See your Warranty Forever® agreement for complete details on customary maintenance requirements.

  11. What if I am traveling out of town and need to have a maintenance service performed while traveling?

    1. You may call us at 1-800-810-8458 and PRE-AUTHORIZE any maintenance service to be performed while you are traveling. If you need assistance with this, you may also contact your selling dealer’s service department for details.