Service department

Service department

$20 INSTALL ITEMS

All none heated Grips, Footboard Inserts, Mirrors, Footpegs, and Air Cleaner Covers can be installed for just $20!

Check in Periodically for Other Monthly Service Specials!

SO YOU HAVE WRECKED YOUR MOTORCYCLE... NOW WHAT?

Have your bike brought into our service department here Rattlesnake Mountain Harley® in Kennewick, WA for a collision estimate. As a trusted dealer, several of our mechanics have years of experience performing estimates and repairs on damaged motorcycles. Along with every estimate the mechanic will perform a motorcycle inspection for FREE!

As a full service Harley-Davidson® dealer, our department has one service writer, who handles all of the logistics when it comes to having your motorcycle repaired. We have established great working relationships with insurance companies such as Progressive, Geico, State Farm, Farmers/Foremost, All State, American Family, USAA, AIG, Sentry, and Country.

WHAT IS THE REPAIR PROCESS?

The process to repair damage to motorcycles can be lengthy. All of our H-D® parts are ordered directly from Harley-Davidson®, unless aftermarket parts are on the bike (in which case we will acquire the parts from the corresponding manufacture). Depending on the make, color, and year of your motorcycle, it may take up to 10 weeks for painted parts to be delivered from the factory. It can take up to 48 hours for the estimate to be performed on your motorcycle. Once the estimate is complete, it is typically faxed to your insurance company (unless directed otherwise by the insurance adjuster). Also after the estimate is completed, a field adjuster from the insurance company comes out to verify any damage and approve repairs. When repairs have been approved, payment is issued by the insurance adjuster on the spot, or it is sent to the store (in some cases, you, the customer) a few days after the field adjuster has stopped by. We CAN NOT order parts until the insurance check has been received by our collision advisor. Payment made by the insurance company is less your deductible (if applicable). The deductible is not due until repairs are completed, and you are picking up the motorcycle to take home.

CONSIDERING UPGRADES?

Did you know that you can have upgrades done to your motorcycle while it is at our service center in Washington for damage repairs? Prior to us ordering parts for your motorcycle repairs, sit down with our collision advisor and discuss the changes you would like to make. Odds are that the insurance company has already paid for most of the parts and labor for your upgrades already! You can not make changes to the repairs to eliminate your deductible. See Rattlesnake Mountain Harley-Davidson® for details.

The credibility of our Service Department is absolutely astounding. Specializing in stock and high performance Harley-Davidson®, we are equipped to make your motorcycle suitable for you and your taste. We have top factory-trained technicians on duty during all business hours.

We honor all warranty work and favor any recalls. We accommodate any type of problem that may arise with your Harley-Davidson® motorcycle in an efficient, precise, and timely manner.

SERVICE RECOMMENDATIONS AND DELIVERY

Please call our Service Department at (509) 735-1117 to schedule your service work.

NEED HELP?

Call our service department at (509) 735-1117.

Service Appointment