Testimonials

Testimonials

"I would just like to say I couldn't be more happier with Mark in parts Mark in service Donny Hanson in service and the tech Jay. You guys are fantastic from start of the hectic job all the way thru. My bike came out better then I could hope for. You guys are more than 5 star in my book and you will be doing all the work I will have done. Your the best hands down. Your customer service is is top notch. A huge thanks goes out to all of you."

William McDuffy, Stanfield, OREGON

"Its always a pleasure to jaw with John Dawson when I am thinking about my next purchase. Now he has me thinking about Trikes once again...LOL!"

Larry Pritchard

"Hey my thanks to Kyle in Parts for a quick reply on accessories for my CVO Street Glide. I appreciate the advice he offered as well.

Good Job!"

Larry Pritchard

"If anyone out there needs help with there ride on the road just go and see Donnie at this location. We rolled in to the service shop at 4:30 in the afternoon with all kinds of issues on my Harley. Donnie went above and beyond your normal service dealer. He had his guys stay late working on my ride and we were back on the road with re-laced rims, new rubber and a new exhaust by 9:30 that same night. I cannot say enough good things about Donnie and this service shop! Donnie and his team did not have to stay late, they just did to get us rolling again. I have been to alot of Harley service shops over the years but this one is Top of the Line.Would I visit there again (Hell Ya)!!!Would I recommend them (Hell Ya)!!!!Hell of a Job Guys!!!!!!! and Thanks again!!! Ron"

Ron Hickman, Calgary, ALBERTA CA

"Great deal all around, handled well, service and parts assistance on customizing my new 15 Road Glide Special was excellent, and my trade-in was handled well. The bike exceeded my expectations. I got what I was looking for on the deal and it was handled efficiently."

-Anonymous

"We bought a 2015 HD Limited and had some custom work done on it. Don in the service department treated us in the most awesome way! He had our custom work done in a timely manor and had us looking good!Thank you Don!!! We've had nothing but good to say about the guy! Brian & Terri Johnson"

Brian Johnson, Hermiston, OR

"The parts guys Derek and Devon did a great job in ordering some $3200 in accessories for my 2015 CVO Street Glide. They knew what was needed and challenged my parts list accuracy to ensure the correct parts got ordered. It was great doing business through them."

Larry Pritchard, Kennewick, WA

"We were on a 6800 mile trip when I picked up a nail in my front tire. As this was the closest dealer, I nervously road 75 miles to get there. I explained my problem and the guys in the service dept. jumped right on it! Took care of all the warranty paperwork & got me going again in no time! The sales girls were very helpful and nice. My buddy ended up buying a new Tri Glide while we were there! He was able to finish our trip in style! Can't say enough good things about this dealership! Great people!"

Paul McInish, Florence, AL

"My son and I just came back from a 6,200 mile round trip ride to Pennsylvania (the scenic route). We had our bikes serviced at RMHD both before, and after the ride. To complicate matters, I caught a rock in North Dakota that took out my DayMaker headlight, bought a new one in Marquette, Michigan and that headlight turned out to be defective. The bikes ran flawlessly during the trip. I met a GoldWing rider at 12,000 feet in Rocky Mountain National Park that was complaining about his throttle being mushy due to the altitude. I told him, "Sorry to hear that...the altitude has no perceptible effect on my FLSTN" and it was true. When I got back to the Tri-Cities, Donny in Service fit me into their already busy schedule and my bike was quickly ready to go. I also asked Donny about a warranty claim on the faulty DayMaker. In a very short time, I had my new DayMaker Headlight with no additional charge. To see that the Motor Company and it's employees like Donny still hold to the traditional Harley-Davidson values means a lot to me. It is a company and a dealership that you can trust."

Mike Pell, West Richland, WA

"This is my 6th bike purchase from RMHD/Ridenow and I want to personally thanks John Dodson (Salesman) and Robert Aldrete (Sales Manager) for an outstanding effort in getting me a great deal on my 2015 CVO Street Glide. Everyone was as friendly and helpful as can be and now there is a brand spanking new Glide sitting in my garage!"

Larry Pritchard, Kennewick, WA

"I have experienced the service at Harley that I am prompted to write my comment. Like I have mentioned in the title that I was looking for Ridenow where I found my Yamaha V-star 950 and Kawasaki Vulcan 900 which are the two options that I felt comfortable sitting in and wanted to check out. I have had the motorcycle endorsement and experiences riding smaller engine bikes for a long time, but I never tried to know HD. I was stopped by a HD sale man who was initially trying to direct me to Ridenow. After a bit of exchange in conversation, he showed me the HD Switchback, an equivalent level of comfort of the two bikes that I was looking for. I felt the bike right away for the better side weight distribution compared to Yamaha or Kawasaki. The Switchback's weight was more center and the seat was wrapped around me comfortably.

However, I still kept my decision to check out those bikes I meant to pay a visit. I came back knowing HD can offer test ride. I got an appointment for test ride and more history of HD elegance which really intrigued me since I have an old fashion taste.

I felt the honesty and knowledge of the two service men who had really given me an inspiration for an HD, a Switchback in particular. They had trusted me more than I trusted myself. They let me test ride a brand new Switchback the next day I came. With the same hospitality they quickly got me ready to ride their bike. It was my first time experience an HD with that big an engine. I was in my cautious state searching for insurance and any supervision for a safe test ride. I rode but I felt to manage the bike upright while turning, a habit I got from riding a smaller bikes. More service men came and checked me out for confident level and safeness. With all of safety reason and consideration they carefully gave me advice and keep up my inspiration. I appreciated the service here of the Harley.Sincerely yours."

-Anonymous

"We love this Harley Dealership. Always friendly staff, & very professional. We purchase a great deal of Harley gear from Rattlesnake Harley Davidson. Love the girls upstairs, they are always there to help pick out what you need.

Today when I picked up my 2012 Sportster Custom that had a flat, it was fixed & polished up when I came in to pick it up. The extra added touch...I had a pretty ugly scratch mark on the tank. When I was talking to Casey...in service...he buffed out the mark, and it looks like a new ride. Over the top awesome service department. This is a great place to do business with because they treat you right.

Today, I added an extended warranty & David lined me up. If you want a dealership that provides great..."everything" check this place out."

Valerie Jenne, Kennewick, WA

"Just cruised in on Saturday afternoon and asked if you could install the Stage 1 download, and low and behold you had the staff to support it. 2 hours later I was back on the road and not to mention, cruising very quickly. The download made the difference in performance. Thanks to your service folks for the promptness and professional attitude."

Rick McIntire, Kennewick, WA

"From the moment I got there everyone I talked too was helpful. I bought my bike with no problems n enjoyed the whole proses. Then I took it in for my first service, and WOW Donnie and all the guys there were just so awesome to deal with. I know where I'm going from now on for anything I need. Rattlesnakes Mountain Harley Davidson."

Benito Garza II, othello, WA

"Just had service done on 09 Road king...service performed well...service department handled the service call extremely well...especially Steve. Very personable and knowledgeable. Rates were not bad.Definitely would go back"

John Ganley, Kennewick, WA

"Not really sure where to start so let's just start with my the last two visits. First one on 4-08-15 to replace my stereo got that done well kinda not all options worked called Steve in service he said bring it back.

Two visits latter all good .my point to this story is that if it wasn't for steve I don't think the stereo would bee working in my opinion steve went beyond his job to make sure that I was taken care of. My hats off to Steve y'all don't pay him enough just my opinion thanks steve"

Tom cassidy, west Richland, WA

"I brought my 2015 Road Glide in to have a detachable tour pack, adjustable rider backrest and hidden antenna installed. My Service Advisor was Donnie and my Technician was Greg. They both went above what I consider as normal customer service to complete my service. We ran into a couple of technical difficulties during this work but thanks to Donnie and Greg solutions were found and my service was completed. This is not the first excellent service I have experienced at RMHD as I have added many new parts to my Road Glide to make into the cool ride that it is!I also would like to give a shout out to the General Manager Paul Griffith as he runs what I consider as the best HD dealership I have seen. Thanks for bringing back an even better HD dealership to the Tri-Cities!"

Paul Hemsworth, Kennewick, WA

"I brought my 2002 Heritage Softail Classic in to have new tires mount and brake pads put on. While taking off the rear wheel, your mechanic noticed that the rear brake caliper had one bolt missing, and as he pulled the wheel off, the caliper fell off, apparently the second bolt was broken.Parts did not have a bolt kit in stock. To get me out, the shop took parts from a new bike to finish the job. Hats off to them, most shops would have told me I would have to wait for parts. Thanks again guys and gals for going all out for your customer.Looking forward to my next visit. Thanks again ! Ken"

Ken Foxe, Waitsburg, WA

"I recently moved to Richland from New Hampshire. I had my 2014 Streetglide shipped out and it was due for service so I took it to Rattlesnake Mountain and Steve in service went above an beyond to make me feel welcome and special. I do not really know anyone in the area yet so he was kind enough to give me a lift home. He helped me pick out some parts for my bike and when I returned to pick it up, first he remembered me and asked how my trip back east was. This meant he really listened when we talked. After paying I came back and showed him my Paid slip. He barely glanced and reached over the counter and shook my hand saying "if you can't trust a man on his handshake then it just isn't worth it". He went on to tell me about some upcoming rides. I feel welcomed and that my business at Rattlesnake mountain really matters. I bought some clothes and was equally well treated by the girls upstairs. I am happy to be in the Richland area and out of the NH snow and I am really glad that I have Rattlesnake Mountain HD and particularly Steve as my new HD shop. Thank you Steve."

Dan Breen, Richland, WA

"My thanks to John, Shawn, and Dave for the absolutely best interaction with the purchase of my 2015 CVO Road Glide Ultra. This bike is killer and you guys are the best in providing information in a courteous and professional manner. This is my 3rd Harley purchase at RMHD since 2011 and quite possibly the best deal yet. I really appreciate the way I was treated by everyone."

Larry Pritchard, Kennewick, WA

"Last bike I bought was from Owens & I got taken to the cleaners by the "DEAL" they got me. I want to tip my hat to Shaw, JR & the rest of the group for an outstanding job & for doing everything they could to minimize the negative equity Owens had saddled me with & get me into the Bike I wanted & needed to be able to have my wife finally come with me on my rides. My wife & I are so thrilled with this perfect fit & grateful for all you guys did. A HUGE THANK YOU to you all,Dave W"

dave west, moses lake, WA

"Im just another older guy who watched Then Came Bronson and thought that would be the coolest way to live. Dad tried to bid on some war surplus Harley scout bikes around then but it didnt work out. Fast forward 45 years, 20 in the Air Force scaring the rest of the world, 33 years of marriage, and I finally got the Harley I dreamt of as a teen. I bought a Tri-Glide because of a bad left ankle and comfort for the road. I purchased it from the great staff at Rattlesnake Mountain HD in Kennewick, WA. They have really gone the extra mile for me. First by getting the bike from Billings MT Harley dealer, second finding me great financing, and last, by really taking care of me when I had a small problem you can run into with a new bike. The crew at Rattlesnake led by Paul Griffith stole a part off a just off the truck that morning new bike to fix mine. Otherwise, it would have entailed my wife driving 2 hours to collect me and being without my dream for a full week. Cant say thanks enough! If youre looking for a Harley, the crew of Shawn, David and Randy in sales, Pitt and Aaron parts, Mark and Rem in service, along with Nancy up in gear are the ones to see. Go to Rattlesnake Mountain HD in Kennewick WA, they will really go all out for you!"

Bob , WA

"Just bought a 2013 Road King. Love the bike and the sales support that Rich gave me was great. The atmosphere was excellent. No pressure just good advice and help picking out the bike I needed. They gave me a fair price for my trade in and treated me with respect and I appreciate that. Dave made the financing simple and fast. The girls in the shop were very helpful picking out a new helmet and nice to work with in general. Great Customer Service all around. Looking forward to doing business with these guys in the future."

Barry Orth, Bentoncity, WA

"bought a new 2013 street glide mark butler sean graham were involved in the sales couldnt ask for better service the service and parts are really helpful wouldnt go any where else to do any business i was treated very well i hope people read this and go buy a harley"

kurt graham, hermiston, OR

"David Combs was great to work with through sales and his first experience at finance(in training).

Shawn was great at taking in my trade and assisting Dave in his training at finance.

Randell was fun to talk to and discuss various motorcycles during return visit.

"Pit" in parts has a wealth of knowledge and was great to work with.

Charlie in service took care of any issues I had with purchase. Thanks for having a great crew!!!!!!!"

Matthew Benedict, Helix, OR

"7/11/2012 Just got a great deal on a 2012 Street Glide with Dave and Mason's help. This is my second purchase from Rattlesnake and probably not my last. Everyone is courteous and friendly and helpful. Good job guys...."

Larry

Larry Pritchard, Kennewick, WA

"thanks for the help buying my first harley, i travel 440 miles round trip, i look forward to many rides on my pre owned 2004 electa glide ultra classic. thanks shawn and mason and rattlesnake mountian hd"

mike delany, oregon city, OR

"My 2007 VRSCDX recently had a problem continually blowing fuses on the fuel level / turn signal circuit. It was a phantom short that came and went (i.e. one day it wouldn't blow any and the next day you couldn't keep a fuse in it). Steve and his crew were diligent and professional in continuing to research the problem, and treated me very fairly on the time it took to continue chasing the phantom short. They took good care of my bike and were prompt in getting me in and out. The customer-focused, can-do attitude of Steve and his crew will keep me coming back. Thanks Steve. Dan Richey"

Dan Richey, Richland, WA

"When in the market to purchase a new motorcycle, building a positive customer/ dealership relationship is of the up most importance to me! From the first moment that I ever walked into the door of Rattlesnake Mountain Harley Davidson, I have had noting but "positive" feelings !! I would like to include the names of some of the "front line" people that have impacted my wonderful experiences here. Begin with Paul their GM, Mason their finance Mgr. and Dave Combs my sales person. They make you feel like your coming home, every time I walk in, even after the sale! Move upstairs to the parts counter, Pit and Nick are very friendly and knowledgeable on setting me up with the accessories I want and need. Of course, Tom their parts Mgr. is "top class" ! Now for the clothing section, I haven't had a lot of interaction yet, but for this 62 year old, the ladies are sure sweet and fun to look at, LOL ! Over at their Service Dept., Mark a service Mgr. is absolutly great to work with, talk about accommodating ! And when it comes to hands on my bike service, John is the man ! He is very meticulous in his work, I don't mind paying for his time, knowing that it will be done right the first time ! Thank you Rattlesnake Harley Davidson, for being there for me ! Submitted with great Gratitude, Craig Haymaker"

Craig Haymaker, Pasco, WA

"I recently purchased a pre owned 1999 heritage softail from Shawn and little Dave. (sorry dude, thats what you told me to call you). They are great guys and easy to work with. Nick in parts and the girls in motorclothes are awesome as well. when im in the market for another bike, and i will be. It is Rattlesnake Mountain H.D. that i will think of!!! I have already refered my brother in law Greg and sister Kathy to you where they traded in a Bourgout (sp?) for another bike. They are very happy as well. Thank you all."

david brock, prescott, WA

"We want to thank the gentlemen in the service department earlier this week. We were 1500 miles from home and they fixed our little problem we had with our harley. BIG kudos to you guys. You saved our vacation."

Leroy and Janet , Omaha, NE

"On Sunday 9-11-2011 I was riding up I-82 where a rock took out my oil cooler; lucky for me we were right by the exit to Rattlesnake Harley Davidson. When we pulled in we were warmly greeted by Jeff your sales associate. The Assistant manager Chris looked at my bike and within half an hour had a plan to get us back on the road. They drove us up and returned to pick us up from a restaurant so we could eat and relax while they fixed our bike. The girls up stars took care of my wife exceptionally and she commented how friendly everyone was at Rattlesnake to us. I believe you set a new standard for customer service at Rattlesnake Harley. Best I have had in 30 years and millions of miles of riding. Your our #1 Harley Davidson dealer we will for sure be buying our next bike from you eaven if we have to travel 6 hours to make it happen!!!"

Greg , Bellevue, WA

"We recently bought two motorcycles from Eric at Rattlesnake Mountain Harley Davidson. A 2011 Road King Classic for me and a 2007 Sportster 883 for my son. We both love our new motorcycles! Everyone at the dealership was helpful and both the sales and service staffs were exceptional. It's nice to have a Harley Davidson dealership back in the local community and based on our experience, Ratllesnake Mountain should have a very successful future here. Russ & Zach"

Russ , Richland, WA

"Had a lot of fun joking with HD parts personnel- all in halloween costume. A Hoot. Got money back from a non HD business on a battery for my 92 FXSTC. Went over to Rattlesnake Mountain and bought the HD battery for my bike, installed it, and what a difference in cranking power. Absolutely worth the extra money hands down! Wouldn't have believed it if I hadn't actually done the "swap" myself. Treated myself to a free hamburger outside the shop. Good fun swapping a few stories with the chef. Thanks, Kurt Lewis."

Kurt , Richland, WA

"Your staff was very helpful and very polite. I look forward to doing some more shopping at your location. Welcome to Washington. I hope you will be staying for a long time. Sandra Knutzen"

Sandra , Kennewick, WA

"Just bought a new Rattlesnake Mountain H.D. shirt at your new dealership, and damn, the shirt is made in the U.S.A. I couldn't be any more proud. The first one I ever bought from H.D. that was made in the States. Please keep up the good work, we need to see a lot more of that. I will but all my shirts there and gladly pay more for them. I truly appreciate it."

Jerry , Richland, WA

"I have been patiently waiting for this place to open... and it was everything I've come to appreciate since we've become HD owners. -Thank you!"

-Anonymous

"After taking my business out of town and away from the former owners of this location, then after being even more disappointed in dealing with the "next closest" dealership out of town, I am truly estatic with the new ownership at Rattlesnake Harley Davidson! Friendly and customer service oriented."

-Anonymous

"We walked through the door's, and we were greeted within 10 feet of being inside :) We were greeted by Crystal. She was very informative, polite and made us feel VERY comfortable. We left telling eachother that we will be back and WILL tell ALL our friend's. Thank you Rattlesnake !!! (and your web site is great too)"

Lola , Outlook, WA

"Sissy helped me and was wonderful and she made me feel great. GREAT customer service. She spent time with me and made sure i could find what i was looking for.. The downside is that you had nothing in stock that fit me all would have to be ordered. except a few shirts.. I was very Pleased with the overall and was tottally suprised at the 1 on 1 service Sissy provided you never find that anymore.. so Thank you very much"

Gary , Kennwick, WA

"I recently had a chrome front end and rotors installed on my 2010 FLHTK by the service dept. Everyone was friendly and informative and the installation was great. I will be returning for all my service needs. Thanks, Larry"

-Anonymous

"Thank You Shawn and Mason For a great buying experience!! I am absolutely satisfied with every aspect of my new softail convertable and I might add - God Bless You Both !! Sincerely, David F Vonderbecke"

David , Kennewick, WA

"Hey Kudos to Paul and Dave for working with me on pricing out my trade and test ride of their beautiful 2011 CVO Road Glide! Wow is that a beautiful machine! I appreciate their efforts."

Larry , Kennewick, WA

"A big thanks to little dave,paul, and matt for helping me buy my first harley! Everyone was very informative and knowledgable about harleys and helped me pick the right harley for me. Every time I walk in the door, everyne knows my name and treats me like family!!"

Pat , Kennewick, WA

"Hey a big thanks to Paul, Matt, and Dave for a great buying experience on my first Softail, a 2011 FLSTC."

Larry , Kennewick, WA

"a fresh new start with good folks.mornnin jay"

John , Irritation, OR

"A Big thanks to Shelly in Accessories for helping me with the correct size leather jacket and chaps. I always got a call as items came very fast I might add. The guys in Parts and Service are really great to work with, always friendly and informative. I recieved all of the items I ordered with my new 2011 FLSTC in a timely fashion. The 1000 mile service work was professionally perfomed. My bud Dave is the man in Sales"

Larry , Kennewick, WA

"We want to thank the gentlemen in the service department earlier this week. We were 1500 miles from home and they fixed our little problem we had with our harley. BIG kudos to you guys. You saved our vacation."

Leroy and Janet , Omaha, NE

"On Sunday 9-11-2011 I was riding up I-82 where a rock took out my oil cooler; lucky for me we were right by the exit to Rattlesnake Harley Davidson. When we pulled in we were warmly greeted by Jeff your sales associate. The Assistant manager Chris looked at my bike and within half an hour had a plan to get us back on the road. They drove us up and returned to pick us up from a restaurant so we could eat and relax while they fixed our bike. The girls up stars took care of my wife exceptionally and she commented how friendly everyone was at Rattlesnake to us. I believe you set a new standard for customer service at Rattlesnake Harley. Best I have had in 30 years and millions of miles of riding. Your our #1 Harley Davidson dealer we will for sure be buying our next bike from you eaven if we have to travel 6 hours to make it happen!!!"

Greg , Bellevue, WA


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